Due to the backlog from Royal Mail strikes, tracking numbers are not always being updated (in some cases this has taken 5 weeks currently) until delivery.
Unfortunately we cannot provide any further updates as this is Royal Mail’s system and we have been assured parcels are still in transit.
These are temporarily suspended with Royal Mail due to a backlog causing severe delays and therefore we will be moving to DPD delivery temporarily due to this delay (USA is fully suspended). Customs/Taxes still remain the responsibility of the buyer upon arrival into your destination country.
HOW LONG DOES IT TAKE TO SHIP?
UK orders are dispatched within 2-3 business days with Royal Mail Tracked.
We ship Monday - Friday (excluding bank holidays) and orders placed on weekends will be processed the next business day.
HOW MUCH DOES SHIPPING COST?
Free delivery on orders over £30
All orders are sent Tracked to ensure safe delivery.
WHERE IS MY ORDER?
Once your order has shipped you will receive a confirmation with your tracking number for Royal Mail. Please allow 7 business days once dispatched to arrive and check your tracking number before contacting us.
WHAT IF MY PARCEL IS MISSING?
Please check your tracking for delivery confirmation and all safe places - neighbours/recycling bins/porches/garages. If you still cannot locate it, then please email us. We require notice of the missing parcel within 14 days of your order date.
Please ensure you provide a full correct address for the recipient. Unfortunately, we cannot be held liable for items that do not reach the recipient due to incorrect details provided.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We support all Mamas worldwide! Shipping is a flat rate £12.95 tracked. This does not include duties and taxes that may be incurred and the customer is responsible for any fees on arrival.
International sales are final and no returns will be accepted. Depending on the location and each country's postal procedures, your order can take up to 2 weeks to arrive.
Please allow up to 10 business days once dispatched to arrive. If you have not received your order after this time, please contact us.
International sales are final and no returns will be accepted.
DO I HAVE TO PAY FOR CUSTOMS/IMPORT DUTIES?
EU: All orders are subject to custom fees which are calculated on arrival into the country and the responsibility of the customer. If fees are not paid and an order is returned to us, return shipping and fees will be deducted from the final refund.
Rest of World: Custom duties are subject to local rules and are the responsibility of the customer on arrival.
Alternatively, you can purchase through our Etsy page where import fees are collected at purchase.
We accept returns within 28 days of the date the order was delivered.
Items must be unworn, unwashed, in their original condition and with all tags attached.
We reserve the right to refuse returns which do not meet the above criteria or show signs of wear.
International orders are final and no returns will be accepted.
Items in the sale are not eligible for return.
HOW DO I START A RETURN?
Please email us using the contact form at the bottom of the page, with your order number and name, which can be found in your confirmation or shipping email.
Once your return has been created you will receive an email to confirm it is processing, we will then require you to send the items back to us.
Shipping charges will not be refunded and the cost of returning the goods and safe arrival to the returns address is your responsibility, therefore we suggest using a trackable service.
Delivery charges are only refunded if the item is faulty.
Once your return is received and inspected, we will contact you if this has been accepted or declined within 5 business days.
If it is accepted we will process it back to the original payment method and this can take 3-5 business days to reflect in your bank.
Submit Your Return
For more information on our refunds process, please contact us or read more below.