Shipping & Returns


We understand you might have queries about ordering from us, so if you have any questions please don't hesitate to email heymama@bonandbear.com

WHEN WILL MY ORDER DISPATCH?

We ship Monday- Friday (excluding holidays). Standard UK orders will be on their way within 3 business days and orders placed on weekends or holidays, will ship the following week. 

WHEN WILL I RECEIVE MY ORDER?

Standard UK orders should arrive within 7 business days. If you select a tracked service at the checkout and place your order before 1pm, you will receive within 1 day (excluding holidays). 

HOW MUCH DOES SHIPPING COST?

Standard - £2.95 Royal Mail 1st Class

Next Day - £3.95 Royal Mail Tracked  (Order before 1pm Monday – Thursday)

All orders are sent with Royal Mail. Please allow 5 business days once dispatched to arrive with you. If you have not received your order after 7 days, please contact us.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Of course… Hey Y’all, Halla, Salut, Oye, Hej, thanks for visiting Bon + Bear. 

We offer a flat rate shipping cost of £13.95 for all international orders which is tracked and signed for. This does not include duties and taxes that may be incurred and the customer is responsible for any fees on arrival. 

International sales are final and no returns will be accepted. Depending on the location and each country's postal procedures, your order can take up to 2 weeks to arrive. 

Please allow up to 7 business days once dispatched to arrive (we will issue a tracking number). If you have not received your order after this time, please contact us. 

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

To receive notification of when an item will be back in stock you can sign up to our newsletter or direct message on social media @bon_and_bear for more updates. 

RETURNS

We are happy to accept a return of your purchase on unused, unwashed items in the original packaging with all tags in place and cards intact with the wrap, within 30 days of your arrival. Any shipping charges will not be returned. Email heymama@bonandbear.com or log in to your account to request a return and details.

 

 

Past the 30-day window? No worries!! We understand that life can get busy and are happy to consider on a case-by-case basis when all other requirements have been met.