Shipping

HOW MUCH DOES SHIPPING COST?

UK Standard - £3.50

Free delivery on orders over £60 UK

HOW LONG DOES IT TAKE TO SHIP?

UK orders will arrive within 2-4 business days once dispatched.

We ship Monday - Friday (excluding bank holidays) and orders placed on weekends will be processed the next business day. 

CAN I TRACK MY ORDER?

Once your order has shipped you will receive a dispatch email with your tracking number and link to Royal Mail.

Please allow 7 business days once dispatched to arrive with you and use your tracking number to follow up first.

WHAT IF MY PARCEL IS MISSING?

Firstly, check your tracking link then all safe places - neighbours/recycling bins/porches/garages etc. If you still cannot locate it, then please contact us.

We require notice of the missing parcel within 14 days of your order date. 

Please ensure you provide a correct address for the recipient. We cannot be held liable for items that do not reach the recipient due to incorrect details provided. 

DO YOU ACCEPT INTERNATIONAL ORDERS?

We support all Mamas worldwide! Shipping is a flat rate £11.95 tracked & signed.

Orders do not include duties and taxes that may be incurred and the customer is responsible for any fees on arrival. 

International sales are final and no returns will be accepted.

Orders may be subject to delays due to customs clearance, please allow 10 business days once dispatched to arrive with you before contacting us.

We cannot be held liable for the loss or damage of international packages.

DO I HAVE TO PAY FOR CUSTOMS/IMPORT DUTIES?

EU: All orders are subject to custom fees which are calculated on arrival into the country and the responsibility of the customer. If fees are not paid and an order is returned to us, return shipping and fees will be deducted from the final refund. 

Rest of World: Custom fees/duties are subject to local rules and are the responsibility of the customer on arrival.

Alternatively, you can purchase through our Etsy page where import fees are collected at purchase.

WHAT IF MY PARCEL IS MISSING?

Firstly, check your tracking link for delivery confirmation and then all safe places - neighbours/recycling bins/porches/garages etc. If you still cannot locate it, then please contact us.

We require notice of the missing parcel within 14 days of your order date.

Please ensure you provide a full correct address for the recipient. Unfortunately, we cannot be held liable for items that do not reach the recipient due to incorrect details provided.

Returns

We accept returns within 14 days of the date the order was shipped.

Items must be unworn, unwashed, in their original condition with all tags and cards.

We reserve the right to refuse returns which do not meet the criteria above.

International sales are final and no returns will be accepted.

HOW DO I START A RETURN?

Please email us with your order number and full name, which can be found in your confirmation email.

You must notify us before sending back items or we will refuse the return.

Once the return is created you are responsible for return shipment fees and safe arrival, therefore we suggest using a trackable service.

REFUNDS

Once your return is received we will contact you within 7 days if this is approved.

If it meets all return critieria, we will process it back to the original payment method and this can take 3-5 business days with your bank provider.

Shipping charges are only refunded if the item is faulty. 

For more information on our refunds process, please contact us or read more below.

Refund Policy

Contact us for Shipping + Returns