Shipping + Returns

SHIPPING

WHEN WILL MY ORDER DISPATCH?

We ship Monday - Friday (excluding holidays). Standard UK orders will be on their way within 3 business days.

Orders placed on weekends or holidays will be processed the next business day and shipped within 3 business days following. 

WHEN WILL I RECEIVE MY ORDER?

Standard UK orders should arrive within 2-5 business days via Hermes. 

HOW MUCH DOES SHIPPING COST?

Standard - £3.50

Free delivery on orders over £50

WHERE IS MY ORDER?

All UK orders are sent with Hermes and you will receive a tracking number once dispatched. Please allow 7 business days once dispatched to arrive with you and use your tracking number to follow up first. If you have not received your order after 7 business days, please contact us.

Please ensure you provide a full correct address and contact method for the recipient. Unfortunately, we cannot be held liable for items which do not reach the recipient due to incorrect details provided. 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Of course… Hey Y’all, Halla, Salut, Hej, thanks for visiting Bon + Bear. 

We offer a flat rate shipping cost of £13.95 for all international orders which is tracked and signed for with Royal Mail. This does not include duties and taxes that may be incurred and the customer is responsible for any fees on arrival. 

International sales are final and no returns will be accepted. Depending on the location and each country's postal procedures, your order can take up to 2 weeks to arrive. 

Please allow up to 10 business days once dispatched to arrive (we will issue a tracking number). If you have not received your order after this time, please contact us.

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

To receive notification of when an item will be back in stock you can sign up to our newsletter or direct message on social media @bon_and_bear for more updates. 

RETURNS

We are happy to accept a return of your purchase if it isn't completely right for you, please let us know within 5 days using the contact us. We will be able to refund/exchange on unused items in the original packaging if returned within 14 days of receipt, once you have contacted us to request this. 

Please return to Bon + Bear, 25 St Marks Avenue, Altrincham, Cheshire, WA14 4JB

Any shipping charges will not be refunded and the cost of returning the goods and safe arrival to the returns address is your responsibility, therefore we suggest using a trackable service with proof of postage. Delivery charges are only refunded if the item is faulty. 

If the item is not returned in a fully re-salable condition, we reserve the right to refuse a refund on the item. 

We understand you might have queries about ordering from us, so if you have any questions please don't hesitate to email heymama@bonandbear.com