Shipping policy

SHIPPING

HOW LONG DOES IT TAKE TO SHIP?

UK orders are dispatched within 2-3 business days with Royal Mail 48h.

We ship Monday - Friday (excluding bank holidays) and orders placed on weekends will be processed the next business day. 

HOW MUCH DOES SHIPPING COST?

Standard - £3.50

Free delivery on orders over £25 UK

All orders are sent tracked to ensure safe delivery. 

WHERE IS MY ORDER?

Once your order has shipped you will receive a confirmation with your tracking number for Royal Mail. Please allow 5 business days once dispatched to arrive and use your tracking number before contacting.

WHAT IF MY PARCEL IS MISSING?

Please check your tracking for delivery confirmation and all safe places - neighbours/recycling bins/porches/garages. If you still cannot locate it, then please email us. We require notice of the missing parcel within 14 days of your order date. 

Please ensure you provide a full correct address for the recipient. Unfortunately, we cannot be held liable for items that do not reach the recipient due to incorrect details provided.

DO YOU ACCEPT INTERNATIONAL ORDERS?

We support all Mamas worldwide! Shipping is a flat rate of £13.95 tracked & signed. This does not include duties and taxes that may be incurred and the customer is responsible for any fees on arrival. 

International sales are final and no returns will be accepted. Depending on the location and each country's postal procedures, your order can take up to 2 weeks to arrive. 

Please allow up to 10 business days once dispatched to arrive. If you have not received your order after this time, please contact us. 

International sales are final and no returns will be accepted.

DO I HAVE TO PAY FOR CUSTOMS/IMPORT DUTIES?

EU: All orders are subject to customs fees which are calculated on arrival into the country and are the responsibility of the customer. If fees are not paid and an order is returned to us, return shipping and fees will be deducted from the final refund. 

Rest of World: Custom duties are subject to local rules and are the responsibility of the customer on arrival.

Alternatively, you can purchase through our Etsy page where import fees are collected at purchase.