Shipping policy

SHIPPING TIMES

UK orders are dispatched within 2-3 business days with Royal Mail Tracked.

We ship Monday - Friday (excluding bank holidays) and orders placed on weekends will be processed the next business day. 

SHIPPING COSTS

Free delivery on orders over £30

Standard £3.50

Express £4.50

All orders are sent Tracked to ensure safe delivery.

Once your order has shipped you will receive a confirmation with your tracking number for Royal Mail. Please allow 7 business days once dispatched to arrive and check your tracking number before contacting us.

DELIVERY QUERIES

Please check your tracking for delivery confirmation and all safe places - neighbours/recycling bins/porches/garages. If you still cannot locate it, then please email us. We require notice of the missing parcel within 14 days of your order date. 

Please ensure you provide a full correct address for the recipient. Unfortunately, we cannot be held liable for items that do not reach the recipient due to incorrect details provided.

INTERNATIONAL ORDERS

We support all Mamas worldwide! Shipping is a flat rate £12.95 tracked. This does not include duties and taxes that may be incurred and the customer is responsible for any fees on arrival. 

International sales are final and no returns will be accepted. Depending on the location and each country's postal procedures, your order can take up to 2 weeks to arrive. 

Please allow up to 10 business days once dispatched to arrive. If you have not received your order after this time, please contact us. 

International sales are final and no returns will be accepted.

CUSTOMS/IMPORT DUTIES

EU: All orders are subject to custom fees which are calculated on arrival into the country and the responsibility of the customer. If fees are not paid and an order is returned to us, return shipping and fees will be deducted from the final refund. 

Rest of World: Custom duties are subject to local rules and are the responsibility of the customer on arrival.

Alternatively, you can purchase through our Etsy page where import fees are collected at purchase.